Over the years I have found that the old adage about the “squeaky wheel getting the grease” is absolutely true when it comes to dealing with large companies and government organizations with which one is unhappy. In fact, if you are displeased about a product or service that you have received, unless you make some serious noise about it with the supplier, you will never get satisfaction.
However, something that many people overlook is the most effective way to make their voice heard when things go wrong. In my experience, by far the best way to get attention and action from a supplier with which you are unhappy is to write them a complaint letter. That’s right, if you are serious about getting real action you need to write an actual business letter of complaint. It’s not good enough to send off a quick e-mail or text to some nameless customer support staffer, or to talk on the phone to some low level customer service support person.
Also, I have found that there are a number of proven strategies you will need to follow if you want to draft a complaint letter that will maximize your chances of success. The following link goes to an article I wrote that details the strategies I recommend for drafting the most effective letters of complaint:
10 Secrets For Writing Killer Complaint Letters
BEFORE LEAVING: PLEASE LEAVE YOUR FEEDBACK IN THE COMMENT BOX BELOW…